Shipping

Items are dispatched within 1-2 business days of receiving cleared payment. Delivery is provided by courier or Australia Post and in most cases takes between 3 and 5 days depending on your location. Please contact us if you urgently require these goods and we can arrange a faster method for an additional cost.

Please be aware that PO Boxes cannot receive items above 22kg or longer than one meter. It is the buyers responsibility to provide us with the correct delivery address and make us aware of any special delivery requirements.

A tracking number is provided with larger items and signature on delivery may be required. We provide insurance on all orders to cover you in the unlikely event that your delivery gets damaged or goes missing in transit.

In the event of a stock item being ordered whilst we are out of stock you will be contacted immediately by phone or email.

Returns

A 14 day return policy is offered on all products. Products must be:

• received within 14 days of contacting us
• be in new condition and not used
• be in original packaging
• 
  

Warranty

All our products come with manufacturer’s warranty for peace of mind. Should your item be incorrect, damaged or faulty please contact us immediately so we can repair, replace or refund the product at our cost. Warranty covers product defects only – it does not cover regular wear or misuse. Return postage will be covered for warranty claims.

Questions and Answers

HOW DO I MAKE A PURCHASE?

A. Shopping is easy – once you have found the item you wish to purchase select the quantity and click on “Add to cart”. You can now go on and add further items to your Shopping Cart and when you have finished click on “Checkout”.

I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

A. When you attempt to log in to your account just click on “Lost your password?” and you will receive a link via email to create a new password.

CAN I PURCHASE ITEMS THAT ARE OUT OF STOCK?

A. No, you can only add products to your Shopping Basket that in stock. In the event of a stock item being ordered whilst we are out of stock you will be contacted immediately by phone or email.

I HAVE MADE A MISTAKE – CAN I CANCEL IT?

A. Contact us immediately and if your order hasn’t been processed and we will cancel it, otherwise you must follow our returns policy.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR IS FAULTY?

A. Should your item be incorrect, damaged or faulty please contact us immediately so we can repair, replace or refund the product at our cost.

WHERE DO YOU DELIVER TO?

A. We deliver Australia wide – for international enquiries please contact us.

DO YOU DELIVER TO PO BOXES?

A. Yes, but please be aware that PO Boxes cannot receive items above 22kg or longer than one meter.

HOW MUCH DO YOU CHARGE FOR DELIVERY?

A. Shipping is calculated when checking out. For international deliveries please contact us.

HOW CAN I TRACK MY ORDER?

A. You will receive an email advising you that your goods have been dispatched and this email will contain your tracking number and tracking link.

Simply click on the tracking link and enter the tracking number to obtain tracking information.

HOW LONG DOES DELIVERY TAKE?

A. Items are dispatched within 1-2 days of receiving cleared payment. Depending on your location delivery normally takes 2-8 days.

WHAT PAYMENT TYPES DO YOU ACCEPT?

A. We accept Direct Deposit, Visa, MasterCard and PayPal.

CAN I GET A TAX INVOICE FOR MY PURCHASE?

A. Yes, a tax invoice is sent with every purchase.

HOW DO I REDEEM AN ONLINE PROMOTION CODE?

A. At the checkout “Have a coupon?” will appear. Simply click on this and enter your coupon code and the discount will be applied to your purchase.